Terms & Conditions

The My Soul Compass service (the "Service") is operated under the trading name My Soul Compass, based in Malaysia ("we", "us", "our"). The Service is made available globally. By using the Service you are entering into a contract with us on these terms. Contact us at wecare@mysoulcompass.ai or via our contact form.

By creating an account, accessing or continuing to use the Service, you agree to be bound by these Terms and our Privacy Notice. If you do not agree, do not use the Service. You confirm that you are at least 18 years old, or the age of majority in your jurisdiction, and have the legal capacity to enter into this agreement.

My Soul Compass provides AI-generated self-reflection prompts, daily check-ins, journaling tools, Soul Card reflections, and personalised meditation-style audio sessions for relaxation, self-reflection and personal growth.

The Service is not medical care, psychotherapy, clinical care, diagnosis, or treatment. It is not a substitute for advice from a qualified professional. Outputs may be inaccurate and should not be relied on for medical, legal, financial, or other regulated decisions. Never listen to audio sessions while driving, operating machinery, or doing anything that requires attention. If you are in crisis or experiencing a mental-health emergency, stop using the Service and contact a qualified professional or your local emergency service.

You are responsible for keeping your login credentials confidential and for all activity under your account. You agree to provide accurate information and keep it up to date. Notify us promptly if you suspect unauthorised use.

You agree not to:

• Use the Service unlawfully, for fraud, spam, harassment or to infringe anyone's rights;
• Attempt to reverse engineer, scrape, probe, or interfere with the security or integrity of the Service;
• Resell, sublicense, or redistribute the Service or generated outputs as a competing product;
• Submit content that is illegal, abusive, hateful, sexual content involving minors, or that promotes self-harm or violence against others;
• Use the Service to attempt to jailbreak or evade safety controls, or to generate deepfakes, malware, or impersonation content;
• Use outputs as professional medical, legal, financial, or psychological advice.

You are responsible for the prompts and inputs you provide, for how you use any outputs, for verifying their accuracy, and for confirming you have the rights to any content you submit. Outputs are produced by AI models and may be inaccurate, incomplete, or unsuitable. We reserve the right to filter, restrict, or refuse outputs, to moderate content, and to suspend accounts that repeatedly misuse the Service.

As between you and us, we retain ownership of the Service, the underlying software, models, prompts and branding. You retain ownership of the inputs you submit; you grant us a worldwide, non-exclusive, royalty-free licence to host, process and transmit your inputs and outputs solely to operate and improve the Service. To the extent outputs are eligible for ownership, you may use them for your personal, non-commercial reflection.

If you believe content on the Service infringes your rights, contact wecare@mysoulcompass.ai with details so we can investigate and, where appropriate, remove the content. Repeat infringers will lose access.

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries relating to payments, billing, tax and refunds, and handles returns. For payment, billing, tax, cancellation and refund mechanics please see Paddle's Buyer Terms and our Refund Policy.

Subscriptions renew automatically until cancelled. You can cancel at any time; access continues until the end of the paid period.

We work hard to keep the Service running, but we do not guarantee that it will be uninterrupted, error-free, or free from loss of data. We may change, suspend, or discontinue parts of the Service at any time. Planned maintenance and occasional downtime are part of normal operation.

We may suspend or terminate your access for material breach of these Terms, non-payment, suspected fraud or security risk, or repeated or serious policy violations. You may stop using the Service at any time. On termination, your right to use the Service ends; we may delete account data after a reasonable retention period (see Privacy Notice).

To the fullest extent permitted by law, the Service is provided "as is" and "as available", and we disclaim all implied warranties including merchantability, fitness for a particular purpose, and non-infringement. Our aggregate liability to you for any claim arising out of or relating to the Service will not exceed the amount you paid us in the twelve (12) months before the event giving rise to the claim. We are not liable for indirect, incidental, special, consequential or punitive damages, including lost profits, lost data or loss of goodwill. Nothing in these Terms excludes liability that cannot be excluded under applicable law (such as fraud, or death or personal injury caused by negligence).

You agree to indemnify and hold us harmless from any claims, damages or expenses arising from your content, your use of the Service, or your violation of these Terms or applicable law.

These Terms are governed by the laws of Malaysia, without regard to conflict-of-law rules. The courts of Malaysia will have non-exclusive jurisdiction over any dispute, except that consumers may have additional rights under the mandatory laws of their country of residence.

We may update these Terms from time to time. If changes are material, we will notify you in-app or by email. Continued use after the changes take effect means you accept the updated Terms.

Questions about these Terms? Email wecare@mysoulcompass.ai or use our contact form.